SIMURIDE HE & CE (Troubleshooting)

Your SimuRide program will come with a Manual file in the folder. Consult this document when installing and configuring your SimuRide. Your steering and other external hardware will come with instructions. Consult these instructions when installing and our document when configuring your hardware to work with SimuRide.

There are some common errors that occur that help you determine which settings need to change or which installations need to be re-done for the SimuRide to run smoothly. While we have settings within the program than help slower computers run SimuRide smoothly, please compare your hardware specifications to our minimum requirements.

Q: I've just received my software from you and installed it. It appears to load correctly, the start menu appears, I click start, and the files load. It then goes back to the start menu and "Viewer HE" appears over the A+B logo bottom left. The program then locks up. My computer matches required specifications and the resolution is set correctly.
A: Close and reopen the program. In the main Menu please select Setting and change the Full Screen to Windowed option; it should solve the problem. Sometimes other processes take over the Viewer HE (SimuRide program), depending on the priority setup during the OS installation. For example your task bar can go over other programs. In such situation please click right mouse on the task bar, select "Properties" and uncheck the option "Keep your task bar on top of other windows".

Q: I am getting a blank screen after I start the SimuRide Home Edition practice drive. What is wrong and how do I fix it?
A: The first step is to check that your computer's graphics card and processor meet the minimum requirements listed at the bottom of the Home Edition page. There are settings within the SimuRide main menu that may help some slower computers run the software smoothly. One at a time, change these settings and try to run the program again:
1) Setting > Change Full Screen to Windowed or Full Screen with Screen Synchronization
2) Setting > 3D Acceleration, select Software Acceleration 3) Setting > Reduce Distance to View Objects
4) Setting > Quality/Processing Speed > Change to a lower option
If you are still experiencing problems, check that appropriate driver has been installed for your graphics card (if new, the manufacturer should provide this on CD). Otherwise, run the SimuRide HE on a computer that has at least the minimum requirements.

Q: The program runs. I've configured the steering wheel and pedals. All of the controls work fine but when I press start, I get a message saying, ''Starting the engine, always press the brake pedal''. I am pressing the pedal but it doesn't respond - the others work.
A: It looks like your computer doesn't read signals received from the pedals console. At the top of the SimuRide screen (after selecting the Start) it displays all the pedals' values. Initially, the brake pedal should be on zero and after you press the pedal, it should go to the right to max; after you release pedal it should go back to the left (minimum). You have configured the steering wheel with the SimuRide program, but probably something went wrong with the steering wheel installation in your Windows OS. Please follow the instructions on how to install the steering wheel and after installation, reconfigure the steering wheel again with the SimuRide program. Go to Control Panel, select Game Controllers and if necessary calibrate your steering wheel set.

Q: My steering wheel works perfectly with the SimuRide HE program but the pedals don't?
A: Your problem could be solved by recalibrating your steering wheel. Simply go to your devices under the Control Panel. When you see the steering wheel, go under Options and click “Game Controller Settings”. From there find the button “Calibrate” and follow the instructions to calibrate your steering wheel and pedals. If you do not see the steering wheel in “Game Controllers” your steering wheel is not installed properly or its driver is missing. Therefore, if your operating system doesn't show your steering wheel, you should reinstall the steering wheel following its manufacturer instruction.

Q: My steering wheel or pedals are not responding to SimuRide. How do I fix this? 

 

Image 1: Properties when Steering wheel software is not installed.
Image 2: Properties after Steering wheel software installed (example-Thrustmaster), access to Settings available.
A: Please make sure you have the software and driver for your steering set installed properly – these will be provided with your steering set by the manufacturer. Make sure that the Settings in the Properties of your steering wheel set have the “Pedals reported as combined” unchecked. If you cannot see settings in the properties, you need to install the steering wheel software.
“I cannot find the Settings in my Steering Wheel Properties”
To make sure the steering wheel software has been installed, go to your computer Control Panel > Devices and Hardware > Gaming Device and find the name of the steering set that you have plugged into your computer. If the Properties of the steering wheel look like the first image, with only circles that detect input, then the software has not been installed. When the software is installed, you will see a  detailed input detection specific to your model of steering wheel. Here you can change the settings of your wheel.

SIMURIDE PRO (Troubleshooting)

Your SimuRide program will come with a Manual file in the folder. Consult this document when installing and configuring your SimuRide. Your steering and other external hardware will come with instructions. Consult these instructions when installing and our document when configuring your hardware to work with SimuRide.

There are some common errors that occur that help you determine which settings need to change or which installations need to be re-done for the SimuRide to run smoothly. While we have settings within the program than help slower computers run SimuRide smoothly, please compare your hardware specifications to our minimum requirements.

Q: The gas pedal does not perform properly. How can I fix it?
A: Please follow the instructions to setup the steering wheel and install all necessary drivers for it.

Q: My car accelerates very slowly and unrealistically. What can I do to fix it?
A: Please check that your computer meets the requirements that are found on the back of the SimuRide CD cover or online on the product page.
Operating System: Windows (7, XP, Vista)
Processor: 2.66 GHz
RAM: (Windows XP: 1GB) (Windows 7 or Vista: 2GB)
Graphic Card (2 Examples):
1) Nvidia GeForce 7600 GT (not GTS) with 128 MB RAM and 128 Bit Data Bus (or equivalent)
2) ATI Radeon HD 2600 PRO (or equivalent) 
To increase performance on slower computers, please go to Settings in the Main Menu and change 4 settings, one by one or all together:
1) Setting > Change Full Screen to Windowed or Full Screen with Screen Synchronization
2) Setting > 3D Acceleration, select Software Acceleration
3) Setting > Reduce distance to view objects.
4) Setting > Quality Processing, choose lower accuracy 
If these settings still do not increase performance, you have a computer with less than the minimum requirements; hence, you will need to run SimuRide on a computer with at least the minimum requirements.

Q: My Logitech steering wheel and pedals are not working. I don't have the option to change 'degrees of rotation' and other properties suggested in your manual. How do I fix it?
A: Make sure you have followed the installation instructions from Logitech when installing the wheel set. Your operating system may not have the software to let you modify the steering wheel property; this software should be provided by the steering wheel manufacturer. After this software is installed you will be able see the options we outlined in the manual.

Q: What should the resolution be?
A: The resolution depends on your monitor size and the resolution your computer supports; therefore, you have many of different resolutions to select from the list provided by Simuride. Ensure that the resolution selected in the simulator is the same as the resolution selected in Windows.

Q: Where is the Skid Control?
A: Version 2009 and up has it included in main installation package. Using Version 2008, please install the update that is on the SimuRide disc.

ROAD RULES and CDL MANUAL (Troubleshooting)

Q: I have Windows installed on my computer, but your program doesn't work?
A: Except Simuride, all of our software are protected against copying by Micro vision Corporation. As a result of that, there can be two reasons why you cannot open our application: Micro vision does not support older versions of Windows than Windows 98, or you are not a computer administrator (you have to be logged as an administrator or must have computer administrator rights granted as a user of our software launched before 2007). If you are a home user of your PC, there should not be a problem, as you are an owner/administrator, but if you are using a computer at work or school, you may not have administrator rights. Many companies' or libraries' computers are connected to a network protected by administrator; you are there only as a user and you will be not able to run our earlier (before 2007) application. However, you can always ask your administrator for a higher privilege level.

Q: I am located in US and 8 days ago I ordered one of your CD-ROMs; Why haven't I received it yet?
A: Please wait few more days; usually it takes up to 12 business days. Most of our software is shipped from Canada and sometimes (randomly) the US Custom Officers take shipments for examination. If this is the case, delivery can be delayed for a week or two. We thank you for your patience.